“Don’t Tread On Me”

Being civil doesn’t mean you have to be a doormat. When you are the target of rudeness or bad behavior, you have choices. You need not roll over and let people walk all over you. On the other hand, responding to rudeness with more rudeness just compounds the amount of incivility in the world. Here [...]

What is Civility?

Civility is like pornography. That got your attention – didn’t it? To paraphrase the late US Supreme Court Justice, Potter Stewart, in his infamous concurring opinion on the threshold for pornography in Jacobellis v. Ohio (1964): “Civility – You know it when you see it.” So, what is civility? Civility is more than good manners.  [...]

The Costs of Workplace Incivility

Incivility is bad for business. Incivility in the workplace: Lowers productivity Destroys morale Increases employee attrition Causes health and wellness issues Increases the potential for costly lawsuits Alienates customers Damages relationships and ruins companies’ brands Costs $’s and reduces profitability Among the many excellent books dealing with the topic of “workplace incivility,” two stand out [...]

Successful Jerks in the Workplace: The Norm or the Exception?

Civility is a hot topic today. Lots of people are talking about it. Lately, leaders from every arena have called for a return to common courtesy and civility in our professional and personal lives. Yet, one of the most common questions I’m asked about leading with HECK – Humility… Empathy… Civility… and Kindness is, “Ed, [...]

How You Can Be More Civil in the Workplace

It’s time for a reality check. Question – Are you always civil and courteous in the workplace? If you answered “Yes,” congratulations!  You are among the very few… the very perfect. If your answer was “No,” then join the rest of us mortals. Most of us have been ‘jerks’ at work at some time in [...]