“Be Kind…” – President George H. W. Bush

Kindness is NOT a word generally associated with great leaders. Ask a randomly selected group of people to articulate the top 10 character traits of great leaders and you’ll probably hear words like integrity… strong… visionary… courageous… resilient… authentic… and results-driven. To be sure, these are all important qualities of great leadership.  While compassion might [...]

I’m Sorry

“Love Story” (1970) was a good movie. It gave us a young Ryan O’Neal and Ali McGraw. It was a sentimental ‘date movie’… with lots of tears at the end. It also gave us one of the most insipid and ridiculous move lines of all time – “love means never having to say you’re sorry”. Frankly, [...]

I’m All Ears

Listening is a gift. When leaders really listen, they give the gift of: Respect Attention Affirmation Thoughtfulness Compassion Kindness Listening – “real” listening – is the foundation for leading with Humility… Empathy… Civility… and Kindness. Great leaders are great listeners. Great leaders listen with their: Ears – they listen to more than just the words.  [...]

“Don’t Tread On Me”

Being civil doesn’t mean you have to be a doormat. When you are the target of rudeness or bad behavior, you have choices. You need not roll over and let people walk all over you. On the other hand, responding to rudeness with more rudeness just compounds the amount of incivility in the world. Here [...]

What is Civility?

Civility is like pornography. That got your attention – didn’t it? To paraphrase the late US Supreme Court Justice, Potter Stewart, in his infamous concurring opinion on the threshold for pornography in Jacobellis v. Ohio (1964): “Civility – You know it when you see it.” So, what is civility? Civility is more than good manners.  [...]

The Costs of Workplace Incivility

Incivility is bad for business. Incivility in the workplace: Lowers productivity Destroys morale Increases employee attrition Causes health and wellness issues Increases the potential for costly lawsuits Alienates customers Damages relationships and ruins companies’ brands Costs $’s and reduces profitability Among the many excellent books dealing with the topic of “workplace incivility,” two stand out [...]

Successful Jerks in the Workplace: The Norm or the Exception?

Civility is a hot topic today. Lots of people are talking about it. Lately, leaders from every arena have called for a return to common courtesy and civility in our professional and personal lives. Yet, one of the most common questions I’m asked about leading with HECK – Humility… Empathy… Civility… and Kindness is, “Ed, [...]

How You Can Be More Civil in the Workplace

It’s time for a reality check. Question – Are you always civil and courteous in the workplace? If you answered “Yes,” congratulations!  You are among the very few… the very perfect. If your answer was “No,” then join the rest of us mortals. Most of us have been ‘jerks’ at work at some time in [...]

Some Things Never Change

Some things never go out of style. Romantic sunsets… ice cream on a warm summer evening… the hug from a small child or a loved one… the cold nose of beloved pet.  Bow ties… well, maybe not bow ties. Some things never seem to age or lose their special significance over time. Dale Carnegie’s How [...]

The Power of 3

Is there a magic formula for leadership greatness? In a word, no! There is no universal “silver bullet” for leadership greatness. Being a great leader depends on many factors.  Being a great leader involves doing many small things well every day. If there is no “secret sauce”, then what is the one thing you can [...]