“Be Kind…” – President George H. W. Bush

Kindness is NOT a word generally associated with great leaders. Ask a randomly selected group of people to articulate the top 10 character traits of great leaders and you’ll probably hear words like integrity… strong… visionary… courageous… resilient… authentic… and results-driven. To be sure, these are all important qualities of great leadership.  While compassion might [...]

I’m Sorry

“Love Story” (1970) was a good movie. It gave us a young Ryan O’Neal and Ali McGraw. It was a sentimental ‘date movie’… with lots of tears at the end. It also gave us one of the most insipid and ridiculous move lines of all time – “love means never having to say you’re sorry”. Frankly, [...]

The Paradox of Kindness

Confused about the “Paradox of Kindness”? Unsure about how a leader can be tough and kind… at the same time? You’re not alone. Over the past several months, I have received numerous inquiries about the ‘either/or’ conundrum of leading with kindness. Most of these well-meaning questions seek to frame leading with kindness as a choice.  [...]

What is Kindness? Why is leading with kindness so important?

Kindness is for suckers… Kindness is for losers… Kindness is for weaklings… Kindness has no place in the rough and tumble world of business. And now we have proof. Ripped from the headlines of an August 15, 2011 Wall Street Journal article, “Hey, You!  Mean People Earn More, Study Finds” and “It may not pay [...]

Kindness and the ‘Bottom-Line’

Where’s the profit in kindness? A wise person once said, “Profit is an outcome.” Great leaders know that profit is an outcome of doing the right things for employees… customers… partners… and shareholders. What are the ‘right things’?  Doing the right things for all stakeholders means treating people with respect, decency, honesty, and with kindness. [...]

Kindness and Karma

Do you know the old adage, “What goes around… comes around”? Well, that’s the essence of Karma. What does Karma have to do with Kindness? Everything. You never know when your actions or behaviors today will set events in motion and cause an impact in your life that will be felt much later in the [...]

LARK – An Indispensable Tool for Leadership Greatness

Say it ain’t so… not another acronym for business success? Yep, afraid so – but this acronym is not just another run-of-the-mill business platitude. This concept maybe one of the most important and indispensable tools for achieving leadership greatness. Ok, enlighten me. Great leaders regularly and unabashedly give “Leadership Acts of Random Kindness” – or [...]

I’m All Ears

Listening is a gift. When leaders really listen, they give the gift of: Respect Attention Affirmation Thoughtfulness Compassion Kindness Listening – “real” listening – is the foundation for leading with Humility… Empathy… Civility… and Kindness. Great leaders are great listeners. Great leaders listen with their: Ears – they listen to more than just the words.  [...]

Some Things Never Change

Some things never go out of style. Romantic sunsets… ice cream on a warm summer evening… the hug from a small child or a loved one… the cold nose of beloved pet.  Bow ties… well, maybe not bow ties. Some things never seem to age or lose their special significance over time. Dale Carnegie’s How [...]

The Power of 3

Is there a magic formula for leadership greatness? In a word, no! There is no universal “silver bullet” for leadership greatness. Being a great leader depends on many factors.  Being a great leader involves doing many small things well every day. If there is no “secret sauce”, then what is the one thing you can [...]