The Paradox of Kindness

Confused about the “Paradox of Kindness”? Unsure about how a leader can be tough and kind… at the same time? You’re not alone. Over the past several months, I have received numerous inquiries about the ‘either/or’ conundrum of leading with kindness. Most of these well-meaning questions seek to frame leading with kindness as a choice.  [...]

What is Kindness? Why is leading with kindness so important?

Kindness is for suckers… Kindness is for losers… Kindness is for weaklings… Kindness has no place in the rough and tumble world of business. And now we have proof. Ripped from the headlines of an August 15, 2011 Wall Street Journal article, “Hey, You!  Mean People Earn More, Study Finds” and “It may not pay [...]

Kindness and the ‘Bottom-Line’

Where’s the profit in kindness? A wise person once said, “Profit is an outcome.” Great leaders know that profit is an outcome of doing the right things for employees… customers… partners… and shareholders. What are the ‘right things’?  Doing the right things for all stakeholders means treating people with respect, decency, honesty, and with kindness. [...]

Kindness and Karma

Do you know the old adage, “What goes around… comes around”? Well, that’s the essence of Karma. What does Karma have to do with Kindness? Everything. You never know when your actions or behaviors today will set events in motion and cause an impact in your life that will be felt much later in the [...]

LARK – An Indispensable Tool for Leadership Greatness

Say it ain’t so… not another acronym for business success? Yep, afraid so – but this acronym is not just another run-of-the-mill business platitude. This concept maybe one of the most important and indispensable tools for achieving leadership greatness. Ok, enlighten me. Great leaders regularly and unabashedly give “Leadership Acts of Random Kindness” – or [...]

I’m All Ears

Listening is a gift. When leaders really listen, they give the gift of: Respect Attention Affirmation Thoughtfulness Compassion Kindness Listening – “real” listening – is the foundation for leading with Humility… Empathy… Civility… and Kindness. Great leaders are great listeners. Great leaders listen with their: Ears – they listen to more than just the words.  [...]

“Don’t Tread On Me”

Being civil doesn’t mean you have to be a doormat. When you are the target of rudeness or bad behavior, you have choices. You need not roll over and let people walk all over you. On the other hand, responding to rudeness with more rudeness just compounds the amount of incivility in the world. Here [...]

What is Civility?

Civility is like pornography. That got your attention – didn’t it? To paraphrase the late US Supreme Court Justice, Potter Stewart, in his infamous concurring opinion on the threshold for pornography in Jacobellis v. Ohio (1964): “Civility – You know it when you see it.” So, what is civility? Civility is more than good manners.  [...]

The Costs of Workplace Incivility

Incivility is bad for business. Incivility in the workplace: Lowers productivity Destroys morale Increases employee attrition Causes health and wellness issues Increases the potential for costly lawsuits Alienates customers Damages relationships and ruins companies’ brands Costs $’s and reduces profitability Among the many excellent books dealing with the topic of “workplace incivility,” two stand out [...]

Successful Jerks in the Workplace: The Norm or the Exception?

Civility is a hot topic today. Lots of people are talking about it. Lately, leaders from every arena have called for a return to common courtesy and civility in our professional and personal lives. Yet, one of the most common questions I’m asked about leading with HECK – Humility… Empathy… Civility… and Kindness is, “Ed, [...]